I was charged for a product I never received. Even had to pay VAT of my entire order at the customs because the invoice said these were a part of the parcel. I tried asking fresh-store what’s going on, without ever getting an answer. The quantity still said “7 left” but when I requested why they still were in stock according to the web shop while I didn’t receive any, I still didn’t get any answer. A few days later they put “out of stock” in the webshop. Coincidence? I don’t think so.
Johnny17/11/2022
Answer:
Dear Johannes, all out of stock items we refunded to your card on 25.October.2022
You paid only what you received. Please check your bank account.
We apologize that we were unable to ship your entire order, but you have received a full refund for the undelivered items.
Best quality
Best quality
Clement16/11/2022
Overall happy
Somehow the store feels kind of sketchy and needs a level of polish.
BelgianGuy11/11/2022
A very good shop
I could find here the Bad Heilbrunner Tee that I used to buy in Germany when I went there. I could not be more satisfied. Quick delivery and so many interesting products. Well done!
Elena06/11/2022
Highly recommended
Great that this shop stocked these coffee pockets, when I couldn\'t find them anywhere. Thank you.
Lydia05/11/2022
Highly recommended
Very trusted.
Sara31/10/2022
Package never arrived
I waited and waited, expected date came and passed and my much anticipated order never came. So disappointed and sad.
Milly30/10/2022
Answer:
Deatr customer, your package is from 2022-09-23 in your post office so please pick up it.
Tracking of your package is https://www.pocztex.pl/en/track-shipment/?numer=RR506301705PL that you already received to your email.
disappointment
Very slow delivery and also it\'s not correct to charge extra costs for every thing you order
Vasilis19/10/2022
Answer:
Dear customer, shipping cost is calculated by the weight of all items in the order and destination country. Corresponds to the shipping price of the selected carrier. There are no extra charges from us. The total price of the order including shipping cost you see in the shopping cart before confirming the order.
Fresh store.eu
Satisfied!!!
Elisabeth Theodorou13/10/2022
Shopping
No updates on delivery were received. It\'s rather standard to keep the customer informed so this was surprising. And yes, we had the proper contact information in place.
Californiagirl12/10/2022
Answer:
Dear Cynthia, we sent tracking number to your email and you can also check it in the order detail. If you didn't receive email, check your SPAM folder please.
helpful
Thank you for working with me, even if my order did not work out like I thought it would.
Barry10/10/2022
Fresh-store corrected my order... much appreciated
We first received the wrong product but Fresh-Store made it right. When they learned something went wrong with my order, they asked for details and then sent the corrected product. Much appreciated. Thank you.
Joe03/10/2022
We solved our problem
Majority of Israel population drinks coffe. The shelves in supermarkets are full of all kinds of coffe. But we don\'t drink coffe. We prefer another hot drink - cacao. But if ther is no demand for any product - there is no product! It\' impossible to buy good kind cacao powder in Israel. During many years we were byuing cacao in our vacations abroad. But because of Covid 19 we lost this opportunity as well. But when we\'ve discovered your website, we found out, that our problem is solved!
Nyusya29/09/2022
I not happy at all
You don’t reply to emails. I not happy at all. Over one month.
Harwinder 25/09/2022
Answer:
Dear Harwinder,
We didn’t received any emails from you, only this feedback.
We are sorry but there are long delays in delivery to Australia. It takes about 6 weeks so please wait a few days more.
Thank you
Très satisfaite
Tout c\'est tres bien passé de la commande à la livraison en France, avec un délai très court. Merci Merci
Vincente 24/09/2022
Poor packaging
I was disappointed with the packaging. For an international shipment, I expected more packing material to ensure the product arrived undamaged.
American19/09/2022
?
Easy to find what i\'m looking for. Prices are good. I live in Sweden so it takes about 2 week\'s to get my purchase,but that\'s ok as long as it gets here ? So overall I\'m happy I found Fresh-Store.eu ?????
?????11/09/2022
satisfied customer
I appreciate the added label in my language and small and nice gift. Communication with shop was ok.
Iva06/09/2022
Cleaning Product
Good product. We like using in our cars.
Zeddy03/09/2022
delivery incomplete
I would rate 5 stars but my order was incomplete
Manu02/09/2022
Answer:
Dear Manu, we are sorry but Kinder Surprise are not available in the summer time.
93.3%
(251 reviews)
Average rating: 9.4/10
1.9%
(5 reviews)
Number of reviews: 269
4.8%
(13 reviews)
(235)
(16)
(3)
(2)
(4)
(9)
I was charged for a product I never received. Even had to pay VAT of my entire order at the customs because the invoice said these were a part of the parcel. I tried asking fresh-store what’s going on, without ever getting an answer. The quantity still said “7 left” but when I requested why they still were in stock according to the web shop while I didn’t receive any, I still didn’t get any answer. A few days later they put “out of stock” in the webshop. Coincidence? I don’t think so.
Best quality
Somehow the store feels kind of sketchy and needs a level of polish.
I could find here the Bad Heilbrunner Tee that I used to buy in Germany when I went there.
I could not be more satisfied. Quick delivery and so many interesting products. Well done!
Great that this shop stocked these coffee pockets, when I couldn\'t find them anywhere. Thank you.
Very trusted.
I waited and waited, expected date came and passed and my much anticipated order never came. So disappointed and sad.
Deatr customer, your package is from 2022-09-23 in your post office so please pick up it.
Tracking of your package is https://www.pocztex.pl/en/track-shipment/?numer=RR506301705PL that you already received to your email.
Very slow delivery and also it\'s not correct to charge extra costs for every thing you order
Dear customer, shipping cost is calculated by the weight of all items in the order and destination country. Corresponds to the shipping price of the selected carrier. There are no extra charges from us. The total price of the order including shipping cost you see in the shopping cart before confirming the order.
Satisfied!!!
No updates on delivery were received. It\'s rather standard to keep the customer informed so this was surprising. And yes, we had the proper contact information in place.
Dear Cynthia, we sent tracking number to your email and you can also check it in the order detail. If you didn't receive email, check your SPAM folder please.
Thank you for working with me, even if my order did not work out like I thought it would.
We first received the wrong product but Fresh-Store made it right. When they learned something went wrong with my order, they asked for details and then sent the corrected product. Much appreciated. Thank you.
Majority of Israel population drinks coffe. The shelves in supermarkets are full of all kinds of coffe. But we don\'t drink coffe. We prefer another hot drink - cacao. But if ther is no demand for any product - there is no product! It\' impossible to buy good kind cacao powder in Israel. During many years we were byuing cacao in our vacations abroad. But because of Covid 19 we lost this opportunity as well. But when we\'ve discovered your website, we found out, that our problem is solved!
You don’t reply to emails. I not happy at all. Over one month.
Dear Harwinder,
Tout c\'est tres bien passé de la commande à la livraison en France, avec un délai très court. Merci
Merci
I was disappointed with the packaging. For an international shipment, I expected more packing material to ensure the product arrived undamaged.
Easy to find what i\'m looking for.
Prices are good.
I live in Sweden so it takes about 2 week\'s to get my purchase,but that\'s ok as long as it gets here ?
So overall I\'m happy I found Fresh-Store.eu
?????
I appreciate the added label in my language and small and nice gift. Communication with shop was ok.
Good product. We like using in our cars.
I would rate 5 stars but my order was incomplete
Dear Manu, we are sorry but Kinder Surprise are not available in the summer time.